FAQ
Account Information
What if I forget my password?
Click "Forgot your password" in the Sign In page and follow the steps.
Can I change my Display Name?
Can I change my email?
Can I change my phone number?
Can I change Date of Birth?
Can I change my Fullname?
How to access the Edit Profile page?
Why has my account been suspended?
Wallet
What is the Main Wallet?
Your Main Wallet holds your deposits, winnings, weekly cashback, and rakeback. You can withdraw your funds after you have done 1x wagering. For example, if you deposit 50 usd. You need to wager 50 usd before withdrawing.
What is the Bonus Wallet?
Does wagering with Bonus Wallet funds count toward these reward programs?
Does wagering with Main Wallet funds count toward any bonus wagering requirement?
What happens if my Bonus Wallet balance drops below $1?
Which currency wallet will my rewards be issued in?
Deposits
What currencies can I use on OnRake?
For crypto, we currently support USDT. For fiat, we currently support BDT.
How do I deposit?
How long does a deposit take?
Are there any fees for depositing?
What's the minimum deposit for crypto?
What's the maximum deposit for crypto?
What are the minimum and maximum deposits for fiat?
Withdrawal
How do I withdraw my money?
Click your profile icon in the top right corner.
Select "Withdraw."
Choose Crypto or Fiat.
For crypto: enter the wallet address you're withdrawing to and the amount. Keep in mind network fees will apply.
For fiat: you'll need to verify your phone number first if you haven't already. Then choose your currency, withdrawal method, and amount.
How long does a withdrawal take?
Are there any fees for withdrawing?
What's the minimum withdrawal for crypto?
What's the maximum withdrawal for crypto?
What are the minimum and maximum withdrawals for fiat?
How do I check my withdrawal status?
Do I need to wager my money before withdrawing?
Bonuses & Promotions
What is the OnRake Welcome Bonus?
New players get to choose one Welcome Bonus on their first deposit:
Casino (Slots & Live): 650% match bonus plus 225 free spins. You need to wager the bonus amount 20 times before it becomes withdrawable.
Sports: 225% match bonus. You need to wager the bonus amount 15 times before it becomes withdrawable.
You can only pick one. Once you claim either bonus, the other becomes unavailable.
What other rewards can I earn?
How do I activate my bonus?
How do I redeem a voucher code?
How is my wager counted?
Support
How do I contact support?
OnRake offers 24/7 live chat, right on the website and app. Click the chat icon at the bottom of any page to talk to our team. Support is available in multiple languages, so you can chat in the one you're most comfortable with.