Privacy Policy

Your Consent

By using our website, you agree to this Privacy Policy. Where we rely on your consent to process your information for a specific purpose, you can withdraw that consent at any time.

Information We Collect

“Personal data” means any information that identifies you, directly or indirectly — such as your name, email address, location data, or an online identifier. We collect the following types of information:

Contact Details

Your name and email address, taken from our registration form, contact form, or your account.

Account Information

Your account ID, name, email address, account creation and update dates, and website settings. Most of this comes from you; some is generated by our system.

Technical, Financial, and Usage Data

When you visit our site or use our services, we may collect information such as:

• Technical data: IP address, device and browser details, language settings, registration date, and login dates (including failed login attempts).
• Account and transaction data: balances (real money and bonus), deposits, withdrawals (including pending or failed ones), transaction dates, values, and reference numbers.
• Gameplay data: games played and their IDs, bets placed, stakes, wins, and session details such as start and end times, provider, and balances before and after play.
• Affiliate and marketing data: the source of your traffic to our site, and how you interact with our promotions.
• Safety data: self-exclusion and account-ban dates and periods.
• Communication data: chat and support messages, including your contact details and message history.

Communications

We may keep the content of messages you send us or we send you, along with related details such as the time they were sent.

Why We Collect Your Data

As a licensed online operator, we collect your information only by lawful and fair means, and only for legitimate business purposes, including to:

• Verify your identity (Know Your Customer, or “KYC”) and confirm your age.
• Set up and maintain your account, and authenticate you for security.
• Provide, improve, and personalise our services to suit your needs.
• Send you marketing communications, if you have opted in.
• Analyse usage trends and detect issues such as multiple accounts or fraud.
• Respond to your questions, comments, and requests.
• Meet our legal, regulatory, and contractual obligations.
• Investigate suspected misconduct and establish, exercise, or defend legal claims.
• We will not share your personal data with third parties unless the law requires it, or unless a partner or service provider needs it to help operate part of our website. Our staff access your data only to do their jobs and serve you. By using our services, you consent to these disclosures.
• If you do not want to receive marketing materials, you can opt out during registration or unsubscribe at any time.

Log Files

Like most websites, we use log files. These record standard details such as IP address, browser type, internet service provider, date and time, and the pages you visit. This information is not linked to anything that personally identifies you and is used only to analyse trends, administer the site, and understand how visitors use it.

Cookies

A cookie is a small text file placed on your device when you visit a website. By using our site, you agree to our use of cookies. You can disable or delete cookies in your browser settings at any time, but some parts of the site may not work properly if you do. You can find more information at aboutcookies.org or allaboutcookies.org.

Cookies are either “persistent” (they stay until they expire or you delete them) or “session” cookies (they disappear when you close your browser). We use the following types:

• Necessary – enable core functions like navigation and access to secure areas; the site can’t work properly without them.
• Preferences – remember choices such as your region.
• Statistics – help us understand how visitors use the site, anonymously.
• Security – help protect your account and prevent fraudulent logins.
• Authentication – recognise you and confirm whether you’re logged in.
• Marketing – help show ads that are more relevant to you.

We use both our own (first-party) cookies and third-party cookies. We also use analytics tools, including Google Analytics, which uses cookies to help us understand how the site is used. The data this generates (including your IP address) is sent to and stored by Google, which may share it with third parties where required by law. You can opt out of Google Analytics by installing the opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Keeping Your Data Safe

We are committed to protecting your data and keeping it confidential. We use current technologies and security measures to guard against theft, unauthorised access, and disclosure of the information we collect.

Third-Party Websites

This policy does not cover other advertisers or websites. If you follow a link to another site, we recommend reading its own privacy policy. You can also manage cookies through your browser’s settings; details are available on each browser’s website.

International Data Transfers

We operate servers around the world, so your information may be processed in a country other than your own, where data protection laws may differ. Wherever your data is processed, we apply the same protections described in this policy and comply with the legal frameworks that govern data transfers. If you raise a formal complaint, we will respond and, where needed, work with the appropriate regulators — including local data protection authorities — to resolve it.

How Long We Keep Your Data

We keep your personal data only as long as necessary for the purpose it was collected, unless we are legally required to keep it longer or need it to protect someone’s vital interests. Once it is no longer needed, we securely delete or anonymise it.

Your Rights

You have the right to access the personal data we hold about you and to ask us to correct, update, or delete it. In particular, you may:

• Withdraw consent at any time, where our processing is based on your consent.
• Object to processing that is based on a legal ground other than consent.
• Access your data and obtain a copy of the information we process.
• Correct your data if it is inaccurate or out of date.
• Restrict processing in certain circumstances, so we only store your data.
• Request deletion of your data in certain circumstances.
• Request portability — to receive your data or have it transferred to another organisation, where applicable.
• Lodge a complaint with your local data protection authority.
• Under the California Consumer Privacy Act (CCPA), California residents also have the right to ask a business to disclose the categories and specific pieces of personal data it has collected, to delete that data, and to direct a business not to sell it. To exercise any of these rights, contact us at <a href="mailto:[email protected]">[email protected]</a>.

Limiting the Data We Collect

You can limit how much personal data you share. When filling in forms on our site, look for optional boxes you can leave unticked if you don’t want to provide certain information.

We will not lease, sell, or share your personal data with third parties without your permission, unless the law requires it. We will use your information to send promotional materials only if you have agreed to this policy and opted in.

Changes to This Policy

We may update this policy from time to time — for example, if the law changes. Any updates will be posted here, and by continuing to use the site you accept the revised terms. Please check this page regularly. If you do not agree with a change, please contact Customer Support for help or to close your account.